Privacy Policy
Commitment to Data Protection • Compliant with Bangladesh Digital Security Guidelines
1 Information We Collect
When you browse our storefront, register an account, or complete a checkout, we collect essential information required to fulfill your order and provide customer support:
- Contact & Identity: Full name, mobile phone number, and email address.
- Shipping & Delivery: Street address, city, district/division, and optional order delivery notes.
- Transaction Records: Items purchased, total amounts, chosen payment gateway, and transaction reference codes. (Note: We never store your payment card numbers, CVVs, or MFS PINs).
- Technical Telemetry: Device type, IP address, and browser cookies used for session authentication and analytics.
2 How Your Information Is Used
The personal data collected is utilized strictly for legitimate business purposes:
- Processing, packing, and dispatching your gadgets via courier services.
- Transmitting SMS and Email status updates regarding order confirmation and tracking.
- Providing responsive after-sales support, ticket resolution, and warranty verifications.
- Enhancing website performance, catalog navigation, and preventing fraudulent transactions.
3 Strict No-Sale Policy & Third-Party Sharing
We do not sell, rent, trade, or monetize your personal information to third parties. Information is shared solely with vetted operational partners strictly necessary for order delivery:
- Logistics Providers: Steadfast, Pathao, and RedX receive only your name, phone number, and address for parcel handover.
- Payment Gateways: SSLCommerz, bKash, and Nagad receive order payment identifiers via encrypted channels.
4 Cookies & Analytics Tracking
We deploy session cookies to keep items in your shopping cart and remember your login preferences. With your consent, we utilize analytical and conversion measurement services (Meta Pixel, Google Tag Manager, Google Analytics 4) to understand aggregate traffic flows and optimize campaign delivery. You can disable cookies at any time via your browser settings.
5 Your Data Rights & Security
All passwords are protected using industry-standard bcrypt hashing, and network communications use 256-bit SSL encryption and Transport Layer Security (TLS 1.3). You have the right to access, edit, or request deletion of your account profile at any time through your Customer Account Dashboard or by contacting privacy@kinomart.com.bd.
